Insurer’s app for injured employees

The 24-story Travelers Tower, in Hartford, built in 1919. The tower remains the largest office of the big insurance company, although Travelers’ headquarters is now in New York City. Hartford was once called “The Insurance Capital of the World.’’

Edited from a New England Council report (newenglandcouncil.com)

“Travelers Cos. Inc has launched an app to help promote mental health and facilitate recovery for injured employees. By using technology from Wysa called ‘The Wysa for Return to Work’ app, which is programmed by artificial intelligence, Travelers has found a way to help employees improve their mental resilience.

“Travelers found that around 40 perceny of injured employees experienced a psychosocial barrier that stagnated their recovery. Nurses at Travelers define psychosocial barriers as an attitude, state or consciousness that affects a person’s ability to communicate.

‘‘‘The Wysa for Return to Work’ app responds to users through a secure texting-style platform to offer assistance such as cognitive behavioral techniques and breathing exercises to alleviate mental health struggles. The results from the initial launch of the app have been promising. Travelers report that workers using the app missed one-third fewer workdays versus employees not using the app.

“Dr. Marcos Iglesias, chief medical director at Travelers, said, ‘Factors unrelated to an individual’s injury, such as fear, unrealistic expectations, lack of sleep or minimal social support, can hinder the recovery process. Helping injured employees bounce back requires an approach that addresses an individual’s physical and mental health challenges.”’